Image Up Advertising & Design

The deadline for new submissions, changes or additions to Sun Lakes Phone book is Oct. 26. Use page 2 from the current book to make the changes or call 849-4747. PHONE BOOK UPDATE | SUN LAKES LIFESTYLES | OCTOBER 2018 | 3 By Sandra Moyer FROM THE PRESIDENT'S DESK Fall is here. Let's hope the temps of 105° to 110° are in the past. Residents have been asking the Board members why we have gone out to bid for management companies. First, our policies require the Board to go out for bid on all major contracts every five to six years. Second, the Board has been dissatisfied with the performance of Associa/PCM. The Board has asked me to inform you of those performance issues. 1. Reserve items: there have been many occasions where the Board was given incomplete or inaccurate information regarding replacement of reserve items. These omissions have led to cost overruns and resulted in projects not satisfactorily completed. 2. In spite of requests for assistance in planning a turf reduction program, Associa/PCM failed to respond. These requests began four years ago, and, until they became aware of us going out for bid, they were totally unresponsive. 3. Staffing: The employees of Sun Lakes are Associa/PCM personnel. This is by design to protect Sun Lakes. However, in the past, major personnel decisions involving department heads were made with Boards being informed prior and given the opportunity for input. Associa/PCM stopped following this process. 4. Associa/PCM has failed to provide the corporate support for Sun Lakes operations and their own personnel, in particular the General Manager. 5. Without prior notice, Associa/PCM made accounting system changes resulting in numerous mis-coding errors and unauthorized cost increases, such as workers comp going from 6.35 percent to 13 percent and increase in payroll processing fee that was already established in existing contract. Once the Board discovered this, we stopped it. We have lost control on how our accounts are handled. Their continuous lack of concern for their accounting system glitches have caused major delays in receipt of timely financials. In addition, their faulty system resulted in issues for the residents such as double billings, misapplication of payments, and erroneous late charges. In short, their system cannot produce the accounting data we need to make sound financial decisions. The situation was so bad that earlier this year we stopped paying the monthly management fee to force the correction. The Board unanimously agrees we should not be spending more time auditing our management company than working on community projects and concerns. Although Associa/PCM committed to resolve the problems, they still exist today. Food for thought: In the end, we only regret the chances we didn't take, relationships we are afraid to have, and the decisions we waited too long to make. FOUND There was some money found in the Main Clubhouse Library. If it is yours, please stop by and see Jason in the Main Clubhouse and let him know the dollar amount that you lost. Thank you.

• Cover