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4 | SUN LAKES LIFESTYLES | MAY 2019 | GM Report By Christopher Mitchell Member Questions from previous meeting: Q: A member brought to the Board concerns about people walking through the gate entrance on the North Side. A: The Board, staff and Securitas are addressing these concerns. The long-term solution will be cameras placed at the walk-in gates to monitor entries. Q: A member asked the following questions: • Are FirstService, administration and the Board willing to share and post the transition plan, (i.e., to include major milestone activities and expected completion dates), on the Sun Lakes CC website, so residents can better understand the scope of this project and when the transition period is expected to be successfully concluded? • Would FirstService, Administration and the Master Board be willing to establish and mutually agree to some key operational relationship measurements? • Is FirstService aware that some members aren't able to set up auto pay, and do they have procedures in place for residents who have no email address and computers? A: During the RFP review process, and finalization of the contract, the Board received a transition plan from FirstService. At this time there is not a plan to post the transition plan. There are mutually agreed tasks/responsibilities laid out for management services within the contractual agreement between FirstService and Sun Lakes CC HOA. In regards to the members that are not set up for auto pay or do not have an email address, FirstService submits monthly assessment billings, and provides a lockbox location for members who wish to utilize the postal service to mail their payments. February Open Session Board Action Items: • The Board appointed new District 17 Delegate Donna Henning • The Board approved a revision to the Delinquent Assessment Collection Policy. • The Board approved the Rule Change 18-4 pertaining to the Architectural Standards. • The Board approved the request to use facilities for Charity Week 2019. • The Board approved the request for sponsorship from San Gorgonio Memorial Hospital Foundation. • The Board took a recommendation from the GAC into consideration. • The Board approved ratification of a reserve expenditure for the replacement of the south clubhouse parking lot lighting. • The Board approved the ratification of a reserve expenditure for the replacement of the management office heat pump. • The Board approved the funding request for championship hole #9 turf reduction, utilizing capital improvement funds. February Report on Executive Session Action (non-confidential) This report will give the community an update on actions that were taken by the Board at the executive session meetings on Feb. 13, 2019 and Feb. 27, 2019, at which time litigation, member discipline, formation of contracts and personnel matters were discussed. Jason Ewals first addressed the phone app recommendation that was asked about by a member. Mr. Ewals announced that the information has been given to several committees for input. To date, the vote has been split for the most part. This would require an app and the supporting infrastructure for the app. The cost to implement is currently under review and will be brought back with the findings. Member matters (discipline or request) • The Board received the Delinquency Report for the month of January 2019. This item was received and filed. • There were two show cause hearings • The was one MAC appeal • There were two-member requests for overnight variances; those items were denied. • There was a request for waiving of fees; that request was denied. • There was a request for a payment plan; that request was denied and a counter offer was made by the Board. • There was a member request to settle a delinquent account. That request was denied and the Board made a counter offer. • There was a member request for Annual Golf Refund. The Board approved the request. Legal • A correction to the January report on Executive Session items, the board approved foreclosure on two properties. Those APNs are: 440-142- 067-6 and 440-082-032-9. • The Board approved a Foreclosure on lien and recording the Notice of Default on APN: 421- 430-033. Formation of Contracts • The Board approved a landscape contract amendment with Artistic maintenance in the amount of $15,600 per year. • The Board discussed the replacement of the NCH cardio Fitness equipment. • The Board approved a contract with Grip Golf for turf reduction landscaping around Championship Hole #9. This item is on tonight's open session agenda for formal approval by the Board. • The Board approved an annual contract agreement with GuardaWorld for Armored Car Services in the amount of $2,463.48 per year.

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