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SOLERA DIAMOND VALLEY | AUGUST 2020 5 As most of you are probably aware by now, the Board has reduced the Community Patrol Hours by eliminating the day shift, seven days per week. As a result, we've been getting a lot of questions about what Community Patrol is responsible for. Here are a few pertinent FAQs for your reference: Question: What type of emergencies does Community Patrol respond to? Medical – A Community Patrol Officer certified in First Aid/CPR and Defibrillator operation will respond to the location of a resident medical emergency, without hesitation. The Community Patrol Officer will also call 911 providing the address/ location and nature of the emergency (even if resident states they had already called 911). While the Community Patrol Officers are trained in basic CPR, they may offer basic CPR services, but by law are not required to do so. Property Fires – When self-detected or notified of a landscape or structure fire in-progress on Association property, the Community Patrol Officer will position themselves at a safe distance from the fire and immediately notify 911. Natural Disasters – In the event of a natural disaster (such as earthquake, flood, high winds, etc.), the Community Patrol Officer on-duty will utilize a phone listing to contact a member of the Solera Diamond Valley Emergency Preparedness Advisory Committee (EPAC) and support their efforts as directed by members in authority of that team. Question: What is the role of Community Patrol with regard to responding to a crime? Answer – It is important to be aware that the main responsibility for Community Patrol is to observe and report. Crime in-progress – If a crime is detected or reported to a Guard Systems officer, such as a physical altercation, evidence of a break-in etc, officers are NOT to call in a crime unless they have witnessed it themselves. It is up to the residents to call the police to report any type of criminal activity that they see or that happened to them or their property. The second call should be made to the officer on duty so they can get all the facts and file a report with the Management office. The officer shall remain in their vehicle with the engine running, at a safe distance, and turn ON their emergency lights in an effort to disrupt the situation. The officer shall be prepared to flee the scene if they should feel threatened. Additionally, the Hemet Police Department will accept information about an incident from anyone, even someone who chooses to remain anonymous. The guards are free to call in about incidents if the HOA gives them permission to do so. However, the dispatcher will query them for a lot of information. Hemet PD would always like a witness so they can obtain more accurate, firsthand information. Typically third party reporters can't provide the level of detail they would like to have before responding. Solera Diamond Valley residents are strongly urged to report these types of incidents directly to the Hemet Police Department as soon as you are aware of the situation. Afterwards, you should also report the incident to the Community Patrol Officer on duty so they can provide assistance, when appropriate, while waiting for the police department to respond to your report. Lastly, please be advised that in the event a community Patrol Officer personally observes suspicious activity or a crime in progress, they will report that information directly to the police department. Crime Deterrence Goals – The goal is to provide a public awareness that the property is patrolled by an alert Community Patrol Officer. This officer displays serious conduct, performs inspections of all persons and conditions occurring within the Association, and politely engages persons not recognized as homeowners, assisting in locating a person/address if needed (as with vendors, contractors, visitors, etc.). Such techniques of engagement are benign for people with honest intentions but can be a deterrent for those of ill intent. While it is not possible to be 100 percent effective in deterring crime, patrolling techniques may discourage individuals with criminal intent from targeting the Association. Question: Does Community Patrol offer vacation checks? Answer – No. This is a service that is provided by the City of Hemet Police Department. If you call (951) 766-7463, they have Volunteer Patrols that can swing by your residence for vacation checks. In addition, we suggest that you tell your neighbors and go to https://holdmail.usps.com/holdmail/ to have your mail stopped while you are away. Question: What type of inspections and Code Compliance does Community Patrol perform? Answer: One area is Community Material Condition Reports. The goal is to identify: (1) equipment/conditions that are not functioning properly such as street lights, parking lot lights, broken/ malfunctioning irrigation in the common area, inoperable gates/ door; (2) Physical damage to property, pools, fences, walls, etc. (3) Safety hazards on Association property. Community Patrol will also inspect for the following Code Compliance issues: Open garage doors, illegal open house and advertising signs, illegal parking of RVs and other parking enforcement issues. These matters are all reported to Management for the appropriate follow up. Question: Can I have access to Community Patrol's Incident Reports? Answer: On the advice of the Association's Legal Counsel, the Incident Reports are confidential to the Board of Directors and Management. However, residents can go to https://www.spotcrime. info/ and get daily updates on reported crimes in the Hemet area. I hope that this information will help you understand the responsibilities of our Community Patrol Officers. If you have any further questions, please contact the office for more information. COMMUNITY PATROL Q & A

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