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SOLERA DIAMOND VALLEY | DECEMBER 2020 5 There are two forms of communication that have been essential during this year — email and Zoom. While emails have been around since the 70s, I think it is important to refresh on some email etiquette now that we are relying on them so heavily. While we are stuck at home, frustrated, bored, and afraid of the unknown it is important to spend a little extra time to give your email some extra thought. Are you filling out your email correctly? Are you typing in such a manner that may be misconstrued? Listed below are a few helpful tips to ensure your emails are filled out correctly and professional. 1. Use a clear direct subject line. Clear subject lines help in keeping tasks/topics organized. 2. When typing an email on your phone or iPad, make sure you are typing your email in the body portion and not in the subject line. The office receives emails that are written in the subject line more often that one would think. This makes for a difficult read and often miscommunication. 3. Think twice before hitting Reply All. No one wants to read emails from 20 people that have nothing to do with them. Ignoring the emails can be difficult, with many people getting notifications of new messages on their smartphones or distracting pop-up messages on their computer screens 4. Always include a greeting in an opening email. 5. Use exclamation points and question marks sparingly. Try to avoid sentences that end like this !!!!????? This could come off as angry. If you choose to use an exclamation point, use only one to convey excitement. 6. Keep tabs on your tone. Just as jokes get lost in translation, tone is easy to misconstrue without the context you would get from vocal cues and facial expressions. Read your message out loud before hitting send. For best results, avoid using unequivocally negative words ("failure," "wrong," "neglected"), and always say "please" and "thank you." 7. Keep it short and get to the point. Write concisely, with lots of white space, so as to not overwhelm the recipient. The person reading your email should not have to dig through several paragraphs in order to figure out what you're asking. You should state the purpose of the e-mail within the first two sentences. Email Etiquette