Issue link: https://imageup.uberflip.com/i/1378714
8 | SUN LAKES LIFESTYLES | JUNE 2021 | Every Sun Lakes resident receives an Emergency Preparedness Package from his or her district delegate after he or she moves in. A magnetic red plastic envelope, called "The File of Life," is part of the package. The paper(s) within it should be filled out as soon as possible, and the envelope placed on the outside of your refrigerator. The File of Life is very important, because all first responders in our area — police, fire, paramedics, etc. — know about this envelope, and look for it upon entering your home in an emergency. The File can save vital minutes that can ultimately save your life. BE SURE TO KEEP IT UP TO DATE. Also in the envelope is an orange placard that is used in annual EPAP drills (and ultimately real emergencies), and should remain in the envelope. In case of drills and actual emergencies, place the placard in a front-facing window visible from the street, to inform your zone captain that all is well in your home. IF YOU DO NOT HAVE A FILE OF LIFE AND AN ORANGE PLACARD, CONTACT YOUR DELEGATE OR EPAP COORDINATOR TO GET ONE. MAILING ADDRESS FOR ASSESSMENT PAYMENTS The mailing address for assessment payments made by paper check, money order, and through your bank's Online Bill Pay feature is listed below. Ensure that your 12-digit payment account number is written on your payment. If you pay through your online Bill Pay feature, log in to your online baking account, check your 12-digit payment account number and update the payee's address as listed below: Sun Lakes Country Club Homeowners Association c/o FirstService Residential • P.O. Box 62053 • Newark, NJ 07101 SIRIT TAG (TRANSPONDER) TIPS AND GUIDE • Keep the Sirit tag dry for 12 hours following installation on the headlamp to ensure it adheres properly. • A Sirit tag will be disabled and no longer work if it is tampered with or damaged. • If the Sirit tag is not working properly, it will be replaced free of charge within the first 30 days if it has not been tampered with or peeled off. • A Sirit tag that stops working for any reason after the 30-day warranty expires or is damaged due to an automobile accident will be the responsibility of the resident to replace. • Please advise vehicle service providers (car dealership service centers, mechanics, collision centers, car washes, detail shops) to refrain from tampering with or removing the Sirit tag. • Do not use a pressure washer or buffer/polisher directly on a Sirit tag. • If a headlamp is replaced where a Sirit tag is affixed, it will be the responsibility of the resident to purchase a new tag. ADMINISTRATION OFFICE – PHONE CALLS We strive to provide our members with excellent customer service. We want you to be aware of what to expect when you visit your on- site office. Although state and county restrictions are slowly beginning to lift, face masks are still required to be worn in the Administration Office. Office hours are M – F, 9 am to 12 pm and 1:30 to 5 pm. There is a steady stream of residents who have appointments to meet with staff daily in the Administration Office. While employees are working with residents, they do not answer incoming calls. Instead, calls will go to voicemail. Please leave a voicemail so your call can be returned. Under normal circumstances, your call will be returned as soon as possible or at the latest, within 24 hours M – F. If you need immediate assistance, please call the Main Clubhouse receptionist desk at (951) 845-2191. Following you will find the names of some staff members who work in the Administration Office. Next to their name you will find their telephone number. Under their name you will find the various areas they can be of service to you. Please feel free to contact our team when you have questions, concerns, or need to book an appointment. ADMINISTRATION Leslie Harris – 769-6649: Caregiver registrations, non-owner occupant registrations, vendor registration, process parking passes, distribute handicapped decal for golf carts, assistance with ClickPay (resource to make assessment payment), and questions pertaining to monthly assessment billing statement balance. Sheryl Howell – 769-6650: New homeowner or tenant orientations/ registrations, ID card replacements, questions pertaining to monthly assessment billing statement balance, assistance with ClickPay (resource to make monthly assessment payment), and questions pertaining to on-site restaurant/golf shop account. Desiree Slater – 769-6659: Obtain or replace a vehicle Sirit Tag, process Sirit Tag refunds for tenants, golf cart registration, requests for district delegate meeting minutes, questions pertaining to monthly assessment billing statement balance, assistance with ClickPay (resource to make monthly assessment payment), and questions pertaining to on-site restaurant/golf shop account. Kelly Winchell – 769-6642: Questions/concerns regarding on-site restaurant/golf shop account. Assistance establishing an on-site account for the restaurant / pro shop. Questions pertaining to monthly assessment billing statement balance. OPERATIONS Antoinette Stanisci – 769-6644: RV lot questions/concerns and common area maintenance questions/concerns PLANNING & COMPLIANCE Edgar Lagunas – 769-6643: Assist members with applications for proposed changes to their home by providing lot information guidance regarding compliance with the CC&Rs. Grant Castellanos - 267-3964: Assist association members with information and/or forms necessary to cure any noncompliance items such as applications and copies of inspection reports and violations. Candice Lane – 769-6658: Assist residents with questions pertaining to parking or pet violations and other safety concerns. Investigate member complaints. Communicate with residents to explain citations, rules and regulations, expectations and other areas of concern. SUN LAKES NEWS BITS