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| SUN LAKES LIFESTYLES | NOVEMBER 2022 | 19 LOCK BOX ADDRESS FOR ASSESSMENT PAYMENTS If you pay your assessments via check, money order, or via your bank's online bill pay system, please make note of the new mailing address below. Sun Lakes Country Club Homeowners Association C/O FirstService Residential PO BOX 30354 • Tampa, FL 33630-3354 Please also take a moment to ensure your account number is correctly reflected in the bill pay system. Your assessment statement will contain an 8-digit access number that is your bill pay account number. This account number will ensure proper and timely processing of your payment. Please contact our Customer Care Center at (800) 428-5588 if you have any questions. ADMINISTRATION OFFICE: We strive to provide our members with excellent customer service. We want you to be aware of what to expect when you visit your on-site office. Office hours: Monday – Friday 8:30 am to 12 pm and 1:15 pm to 5 pm. There is a steady stream of residents who have appointments to meet with staff daily in the Administration Office. While employees are working with residents, they do not answer incoming calls. Instead, calls will go to voicemail. Please leave a voicemail so your call can be returned. Under normal circumstances, your call will be returned as soon as possible or at the latest, within 24 hours Monday – Friday. If you need immediate assistance, please call the main clubhouse receptionist desk at (951) 845-2191. Below you will find the names of some staff members who work in the Administration Office. Next to their name you will find their contact information. Under their name you will find the various areas they can be of service to you. Please feel free to contact our team when you have questions, concerns, or need to book an appointment. ADMINISTRATION OFFICE RECEPTION DESK – 769-6649: Caregiver registrations, non-owner occupant registrations, vendor registration, process parking passes, distribute handicapped decal for golf carts, assistance with ClickPay (resource to make assessment payment), and questions pertaining to monthly assessment billing statement balance. LESLIE HARRIS – 769-6650: New homeowner or tenant orientations/ registrations, ID card replacements, questions pertaining to monthly assessment billing statement balance, assistance with ClickPay (resource to make monthly assessment payment), and questions pertaining to on-site restaurant/golf shop account. DESIREE SLATER – 769-6659: Obtain or replace a vehicle Sirit Tag, process Sirit Tag refunds for tenants, golf cart registration, requests for district delegate meeting minutes, questions pertaining to monthly assessment billing statement balance, assistance with ClickPay (resource to make monthly assessment payment), and questions pertaining to on-site restaurant/golf shop account. KELLY WINCHELL – 769-6642: Questions/concerns regarding on- site restaurant/golf shop account. Assistance establishing an on-site account for the restaurant / pro shop. Questions pertaining to monthly assessment billing statement balance. Sun Lakes News Bits SIRIT TAG (TRANSPONDER) TIPS AND GUIDE • Keep the Sirit tag dry for 12 hours following installation on the headlamp to ensure it adheres properly. • A Sirit tag will be disabled and no longer work if it is tampered with or damaged. • If the Sirit tag is not working properly, it will be replaced free of charge within the first 30 days if it has not been tampered with or peeled off. • A Sirit tag that stops working for any reason after the 30-day warranty expires or is damaged due to an automobile accident will be the responsibility of the resident to replace. • Please advise vehicle service providers (car dealership service centers, mechanics, collision centers, car washes, detail shops) to refrain from tampering with or removing the Sirit tag. • Do not use a pressure washer or buffer/polisher directly on a Sirit tag. • If a headlamp is replaced where a Sirit tag is affixed, it will be the responsibility of the resident to purchase a new tag. RESTAURANT, SANDWEDGE HOURS Sandwedge: Tuesday - Saturday 7am to 3pm Restaurant: Wednesday - Saturday 11am to 3pm and 4:30pm to 8pm, Sunday 9am to 3pm; exception is the last Sunday of the month (Brunch) 11am to 3pm Lounge: Tuesday 3pm to 8pm; Wednesday & Thursday 11am to 8pm; Friday & Saturday 11am to 10pm; Sunday 11am to 7pm