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| LIFE IN SOLERA | JANUARY 2025 | 3 FROM THE BOARD B Steve Bl, Directo COMMUNICATION Communication, a simple word, sending and exchanging information, can be complex. Your Solera Board and Keystone Management continue to seek alternate ways to improve communications with you. Below are three of them and our current status. SURVEYS You told us you want to be more aware of the issues and proactively involved in the decision-making process, so we implemented the survey system as requested. In our rst survey, 995 surveys were sent out, 323 were returned. A pitiful 32% response rate. Hard copies were also available in the oce. is is less than half of what we need to conrm a consistent direction. If you want your voice to be heard via surveys, we need more than double that response rate. Please think about it. e last survey took me less than one minute to return. I hope spending one minute of your time on community decisions and enhancing our property values is a priority for you. GATE SENTRY Gate Sentry, the gate-controlled program is still not progressing fast enough. You may recall my colleague, George Vawter, wrote about this last July. He reported less than 30% of our residents use this tool. Today, ve months later, we have only increased to 35%. is might not sound like a big thing but listen. is tool is simple to use, I even use it. It will allow you to pre-clear your visitors and vendors, giving the guard sta time to prepare for a speedy, stress-free community entrance. Of the residents who don't use it, 65%, cause the guards to make sometimes multiple phone calls to get your approval, if you answer the phone and if you are home. is takes time, a lot of time, for your visitor and everyone in line behind them to sit and wait and wait as the line gets longer. e longest I have heard someone wait was 50 minutes!!! We can improve this simply, together, by registering and using the Gate Sentry System. Don't be a part of the problem — be part of the solution. ere are no excuses for those who don't have a computer or understand the program. e oce sta is there to help. MEMBERS TO MANAGEMENT (M2M) One of the best tools is our M2M tool. is is available on the website which allows any resident to document any issue. is request is immediately sent to management and all Board Members in real-time, with no lters, good or bad. People seem to be aware and use this as a good communication tool. A total of 227 issues have been documented during 2024 thus far. A fact that I nd quite amazing is that Ellen and our management sta averages less than two days with an answer unltered and directly to you. is is a key objective for them as directed by the Board, and they do very well. ese are just some of the communication tools we have and there are more. Now what we need is for you to get on board. e oce sta is happy to help you. Can you become part of the solution, or, continue to be part of the problem? Do you want to be heard? Fill out the surveys. Do you want to reduce the wait time at the main entrance gate? Step up to the gate sentry application. Do you want to advise Management and Board members of an issue? Use the M2M process. Communication is a two-way street. Your Board and Management team continue to try. Make sure you are doing your part. If you feel there are other communication tools we can use, please shout out. You know we will listen.

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