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| SUN LAKES LIFESTYLES | AUGUST 2017 | 3 By Sandra Moyer FROM THE PRESIDENT'S DESK Board Members receive calls about incidents that were observed by a resident or immediately affected the resident. One of the statements made was "I did not know who to call or what procedure to follow." I hope the following synopsis of the duties and procedures of our Community Patrol, and examples of when to call 911 or our local police, helps to answer that question. Our Guards are hired to man our gates and patrol the community to observe and report. The following is a brief description of their duties: 1. Help ensure our safety by checking ID of all guests, vendors, and caregivers. 2. Printing passes, finding out who they are visiting/ where they are going, and how long they are staying. This information is verified on the computer. 3. Guards can only issue passes up to two nights and three days at a time. Vendors and Caregivers must get new passes everyday they are on the property. 4. They answer the phone calls – may not be able to answer immediately if dealing with a guest or vendor, or has to address emergency vehicles entering the gates. Patrol Drivers: 1. When AMR/CDF, or Process Server enters, they follow up and report. 2. They are periodically given requests for welfare checks and to report. 3. Check on residents complaints such as: a) vehicles parked overnight without a pass, b) complaints of violations at pool areas, golf course, or any suspicious activity. 4. Evening after 10 pm: a) check facilities to be sure they are locked, b) garage door checks while patrolling, c) proper passes placed on cars parked outside, d) watch for any suspicious activity. 5. It is your responsibility to take care of "You." Calling the gate first and asking them to call the police or for an ambulance, delays the process and important information can get lost. Calling 911: 1. Anytime you feel you need immediate medical attention. 2. You believe someone is trying to enter your home, or you see someone jumping our walls, or suspiciously walking around property. 3. You are being physically abused, or observe someone else being abused. 4. Vehicle accident where injury is involved. 5. When in doubt, still call 911. There are times you may want to file a non- emergency incident. This can be made at the Banning Police Department Website. www.banningpolice.org Examples include: a) non-injury traffic collision, b) credit card fraud or identity theft, c) vandalism or vehicle burglary or tampering. Reporters will receive a temporary tracking number as a reference until a permanent case number is assigned. Updates on progress and development will be provided via email. For those of you that like to check on Crime in Our Community, there is a website – crimereports.com 1. Go to site and enter your zip code 2. Enter a time frame in upper left box Data for the period appears. Click on icons for details. I hope this helps clarify when to call our "Community Patrol" versus "911." Here are some helpful numbers: 1. Community Patrol – Main Gate 845- 2163 2. Emergency – "911" 3. Police ( non-emergency ) 951-922- 3170 Food for thought: keep a smile on your face and a song in your heart! A smile is a sign of joy, a hug is a sign of love and a laugh is a sign of happiness. CALLING OUR "COMMUNITY PATROL" VERSUS "911"

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